Arrival Information
Updated: Sep 6
Step-by-Step Guide:
1. Follow the Arrows:
- Follow the arrows that will guide you through different parts of the arrival area.
2. White Door | 3. Key Safe: |
If you are unable to unlock the door using the provided Nuki code, please contact me immediately. You will then receive the code for the key box, which is located to the right of the white door. | Locate the key box and enter the code you received in a separate message. |
4. Upper Door:
- Once you reach the top, enter the code (Nuki) again, which you received in the separate message, to open the door.
5. Power Supply:
Please use the provided card to activate the power supply in the building.
When leaving the apartment, please do not remove the power card.
6. Safe in the Bedroom:
Safe Code:
The safe is located in the small bedroom. The default code is 0000.
Follow the instructions on the safe to change the code.
Please leave the safe door open upon your departure.
7. Wi-Fi Access: |
Wi-Fi Access:Free high-speed Wi-Fi is available throughout the apartment for the duration of your stay. The apartment is equipped with a fiber-optic internet connection with speeds of up to 500 Mbps, providing a fast and stable connection for streaming, video calls, work, and everyday internet use. Please connect to the network Home2Stay21. The Wi-Fi password can be found inside the apartment. If you experience any problems with the connection, please contact us.
Additional Information:
Validity of Codes:
The codes are only valid for the duration of your stay.
If you are unable to unlock the door using the provided Nuki code, please contact me immediately. You will then receive the code for the key box, which is located to the right of the white door. |
Check-in Information – Documents Before Arrival:
Before your arrival, we kindly ask you to provide the passport or ID number of the guest responsible for the booking. For guests who have a Greek tax identification number, please also provide the AFM. These details are required for the proper registration of your stay and should be sent to us before check-in.
Included Services: Environmental Tax and Cleaning Fee:
Your price includes the applicable Climate Crisis Resilience Fee and a cleaning fee of €59. The Climate Crisis Resilience Fee is €8 per night from April 1 to October 31 and €2 per night from November 1 to March 31.
Arrival Time:
The regular check-in time is from 3:00 PM. If you already know your expected arrival time, please inform us in advance so that we can prepare for your check-in accordingly. Earlier check-in may be possible depending on availability, but cannot be guaranteed in advance.
Parking Needs:
If you require a parking space during your stay, please let us know in advance so that we can make the necessary arrangements.
Parking Use:
Garage Door Remote Control:
If you need a parking space, please either use the keypad with the code (keypad PIN 194646 keypad OK) at the garage door or take the garage door remote control. The remote control is located on the dining table in the apartment.
Open Garage Door:
Use the remote control to open the garage door. Press the button once – the door will open and close automatically. No need to press it again to close.
Assign Parking Space:
Please park your vehicle at the designated spot marked with the sign: "Home2StayHeraklion.
In Case of a Power Outage:
In the event of a power outage, the garage gate may not operate electrically. Please follow the manual opening instructions provided in the apartment. These instructions explain how to unlock the motor, release the mechanism and open the sliding gate manually. After use, please make sure the gate is closed and the motor is locked again.
Waste Disposal:
The nearest trash bin is located on Makedonias Street to the right. (Approximately 120m to the north). All recyclable materials (plastic, cans, paper, glass) go into the blue and green bins. Non-recyclable waste goes into the gray bin.
Emergency & Important Contacts
For your convenience, the most important emergency numbers, hospital information and local contact details are provided below. Please keep this information available during your stay in case you need assistance.
• Yannis: +30 6948 222 222 (Viber) and +49 172 204 6642 (WhatsApp) Greek – German – English | Online support
• Sandy: +30 6977 124 200 Greek – English – German | On-site or online support
• Stelios – Maintenance: +30 6979 303117 Greek For maintenance-related issues
We look forward to welcoming you and wish you a pleasant stay at Home2Stay Heraklion.
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